These terms explain how I provide services and how you can use The Grief Lounge. Please read them before booking a paid service or joining a community activity.

​

In these terms, “I” and “me” refer to Sadie Rowbottom, trading as The Grief Coach UK. You can contact me using the email address published on my website or in your booking correspondence.

1. What I offer

I offer grief coaching, grief education and, where agreed, practices including EFT, Reiki, Sound Healing and Grief Movement. The content and format of any paid service, its price, duration, location and any other important details will be confirmed with you before you book.

I also provide free content through The Grief Lounge podcast and Facebook community group. Retreats are currently on hold. You may join a waitlist to hear about future retreats, but joining the waitlist does not reserve a place or require you to make a purchase.

My services are for adults aged 18 or over. I do not provide coaching directly to children. I may support adults who are caring for or supporting grieving children.

2. Scope of support

Grief coaching and the other practices I offer are forms of support. They are not psychotherapy, counselling, medical care or a substitute for assessment or treatment by a qualified health professional. I do not diagnose conditions or prescribe treatment.

You remain responsible for decisions about your health and wellbeing. Please tell me before a session if you have a condition, injury or other concern that may affect your participation, particularly in movement, sound or body-based practices. You may decline or stop any practice at any time.

I cannot promise a particular outcome. Grief is personal, and people respond differently to different forms of support.

3. Booking and payment

Please contact me by email to enquire about a paid service. I will confirm what is included, the fee, how to pay and the proposed date or dates before you commit to a booking.

A booking is confirmed when we have agreed the service and I have confirmed it to you by email. Any payment schedule will be set out in that correspondence. I will provide a copy of the agreed terms and booking details that you can keep.

4. Your right to cancel a paid booking

If you book a service at a distance, such as by email or online, you will generally have a legal right to cancel within 14 days of entering the contract without giving a reason. To cancel, email me a clear statement that you wish to do so. You may use the cancellation wording at the end of these terms, but you do not have to.

If you expressly ask me to begin providing a service during that 14-day period and then cancel, you may need to pay a reasonable proportion of the agreed price for the service already provided. If the service has been fully provided during that period at your express request, your cancellation right may end once it is complete, provided the legal conditions for this have been met.

Any additional cancellation arrangements for a particular booking will be explained before you pay. Nothing in these terms removes your statutory consumer rights.

5. Rearranging or missing a session

If you need to rearrange a session, please email me as soon as possible. Where you give at least 24 hours’ notice, I will offer another available time.

If you give less than 24 hours’ notice or do not attend, I may be unable to offer a replacement session or refund, subject to your legal rights and the circumstances. If I need to cancel or rearrange a session, I will offer you a suitable alternative or a refund for any session I cannot provide.

A session will normally finish at the agreed time if you arrive late.

6. Online and in-person sessions

Online sessions may take place by video call or another method agreed in advance. You are responsible for having a suitable device, connection and private space where possible.

For an in-person session, I will confirm the location and any practical arrangements before you book. Please follow any reasonable safety guidance given for the venue or activity.

I do not record private sessions. Neither of us may make an audio or video recording of a session without the other person’s prior agreement.

7. Confidentiality and safeguarding

I will treat information you share in a private session with care and confidentiality. Confidentiality has limits where disclosure is required by law or needed to address a safeguarding concern.

If you share information that gives me reason to believe a child or adult may be at risk of abuse or serious harm, I will take appropriate safeguarding action. This may include sharing relevant information with the local authority safeguarding team, police or emergency services where required by law, or where necessary and proportionate to protect someone. Where it is appropriate and safe to do so, I will discuss this with you first. I will share only the information needed.

The Grief Lounge Facebook group and any future group event involve other participants. Although I ask everyone to respect each other’s privacy, I cannot guarantee that another participant will keep what they hear confidential.

8. Personal information

I use the personal information you provide to respond to enquiries, arrange and deliver services, manage payments where applicable, and meet my legal obligations. I will handle it in accordance with applicable data protection law.

My Privacy Notice should explain what information I collect, how long I keep it, who I may share it with and how you can exercise your data protection rights. Please read it alongside these terms.

9. EFT, Reiki, Sound Healing and Grief Movement

Before we begin, I will explain the practice we have agreed to use and give you an opportunity to ask questions. Your participation is voluntary. You can pause, adapt or stop a practice at any point.

Please let me know about any relevant accessibility needs or health concerns so that we can discuss whether an activity is suitable for you. These practices do not replace medical or mental health care, and I do not guarantee that they will relieve symptoms or produce a particular result.

10. The Grief Lounge podcast

The podcast offers general information, personal experiences and conversations about grief. It is not personalised advice or a therapeutic service. Views expressed by guests are their own.

If you are invited to appear as a guest, recording, editing, publication and any use of your contribution will be agreed with you separately before recording.

11. The Grief Lounge Facebook community

The Facebook group is a free space for adults grieving the death of someone they love. Membership and participation are voluntary and subject to the group rules and Facebook’s own terms.

Please respect other members’ privacy. Do not copy or share another member’s story, photographs or identifying information outside the group without their permission. Please communicate with care and do not post abusive, discriminatory or harassing content.

I may remove posts, comments or members where reasonably necessary to protect the group or enforce its rules. The group is not monitored continuously and cannot provide an immediate response to a crisis or safeguarding concern. If someone is in immediate danger, contact the emergency services.

12. Retreats and waitlist

Grief retreats are currently on hold. Any future retreat will have its own description, price, booking terms, cancellation arrangements and practical information, provided before you decide whether to book.

If retreats resume, participants will also be asked to read and sign a separate participation and health waiver. That document will explain the activities and relevant safety information. It will not remove any rights that cannot legally be excluded.

I do not record retreat sessions. I will not photograph or film participants for publicity without their agreement.

Joining a retreat waitlist only means that you have asked to receive information about future opportunities. You may ask to be removed from the waitlist by email at any time.

13. Materials and content

Unless I say otherwise, the written materials, exercises, audio and other content I provide are for your personal use. Please do not reproduce, sell, publish or distribute them without my written permission. This does not prevent you from using what you have learned in your own life or from exercising any legal rights you have.

14. Complaints

If you are unhappy with a service, please email me with the details. I will consider your concern and respond within a reasonable time. Raising a complaint does not affect your statutory rights.

15. Responsibility and legal rights

I will provide paid services with reasonable care and skill. Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or your statutory consumer rights.

These terms are governed by the law of England and Wales, without taking away any mandatory protections that apply to you as a consumer where you live.

16. Changes to these terms

I may update these terms from time to time. The version provided when you book will apply to that booking unless we agree a change together or a change is required by law.